A Sample Course Taught at Our School
1. Clarify your role. How, exactly, do you add value as a group leader?
2. Confirm your mandate Is there an explicit agreement about your rights and responsibilities?
3. Build relationships – one at a time. What are the key skills you must have?
4. Dare to be inspiring. Do you know how to inspire people?
COACHING THE INDIVIDUAL
5. Win permission to coach. How do you get people to accept your guidance?
6. Listen to build rapport. Do people think you are a good listener?
7. Deal differently with different people. How can you understand and respond
to people’s differences?
8. Help underperformers. How can you be useful to those who need assistance?
9. Tackle the prima donnas. How do you deal with different people?
10. Build support for change. How do you get people to buy into the need for
COACHING THE TEAM
11. Clarify your goals. Does your group have specific, clearly articulated,
12. Develop your group’s rules of membership. What do members of
your group owe to each other?
13. Build team trust. What gets group members to trust each other?
14. Throw down a challenge. Has your group selected an exciting challenge?
15. Energize your team meetings. What are good meeting disciplines?
16. Give recognition. How do you acknowledge accomplishments?
17. Resolve interpersonal conflicts. What do you do when team members fall
18. Deal with your crises. How do you respond to dramatic events?
BUILDING FOR THE FUTURE
19. Nurture your juniors. How do you deal with your junior staff?
20. Integrate new people. How do you ensure the success of new hires?
21. Control your group size. How do you respond to the problem of size?
22. Measure group results. How do you measure your group’s success?
23. Why bother? Why would you want to do all this?